TERMS & CONDITIONS Effective Date: [19.05.2025] Welcome to OTK PERFUMERS! By accessing or using our website or purchasing our products, you agree to comply with these Terms & Conditions. Please read them carefully. 1. GENERAL *Company: OTK PERFUMERS ("we," "us") is a supplier of organic and natural raw materials, including perfume oils, essential oils, fragrance oils, soap moulds, and soap bases. *Acceptance: By using our site or purchasing products, you agree to these terms. If you disagree, do not use our services. *Updates: We may update these terms at any time. Continued use after changes implies acceptance. 2. USE OF WEBSITE *Eligibility: You must be at least 16 years old to use our site. *Account Security: Keep login credentials confidential. Notify us immediately of unauthorized use. *Prohibited Use: Do not misuse the site for illegal activities, fraud, or harassment. 3. ORDERING & PAYMENT *Product Descriptions: We strive for accuracy, but colors, textures, or scent profiles may vary slightly due to the natural origin of ingredients. *Pricing: Prices are listed in [rupees]. We reserve the right to adjust prices or discontinue products. *Orders: Placing an order constitutes an offer to purchase. We confirm acceptance via emai or whatsapp. *Payment: Secured through the bank networks (punjab national bank). We do not store payment details. 4. SHIPPING & DELIVERY * Shipping Policy: Refer to our [Shipping Policy] page for timelines, costs, and carriers. *Delays: We are not liable for delays caused by carriers, customs, or unforeseen events. *International Orders: Buyers are responsible for customs duties, taxes, or import fees. 5. RETURNS & REFUNDS *Damaged/Defective Products: Contact us within [3] days of delivery for replacements or refunds. Provide photos as proof. *Returns: Unopened, unused products may be returned within [3] days for store credit (excludes perishables like essential oils). *Final Sale: Soap bases, fragrance oils, andopened products are non-refundable for safety reasons. 6. INTELLECTUAL PROPERTY *Ownership: All content (logos, text, images) is owned by OTK PERFUMERS. Unauthorized use is prohibited. *User-Generated Content: Reviews or photos submitted to us may be used for promotional purposes. 7. DISCLAIMERS & LIMITATIONS *Product Use: Our raw materials are intended for cosmetic/artisan formulation. Perform patch tests and consult professionals for safety. * No Guarantees: Results from using our ingredients may vary. We are not liable for individual reactions or misuse. *Limitation of Liability: We are not liable for indirect, incidental, or consequential damages arising from product use or site access. 8. GOVERNING LAW These terms are governed by the laws of [CHENNAI/TAMILNADU]. Disputes will be resolved in courts located in [CHENNAI JUDISTRICTION]. 9. CONTACT US For questions about these terms: Email: otkperfumers03@gmail.com Address: OTK PERFUMERS 112, nyniappa naicken street, Parktown,chennai 600003 OUR ETHICAL PROMISE Just as we prioritize natural, cruelty-free, and eco-friendly ingredients, we commit to transparency and fairness in all transactions.